Managing and leading the branch effectively to achieve liabilities and business targets; implementation of customer service standards, while adhering to FFO’s policies and guidelines

• Plan Quarterly Disbursement targets (Growth Plan).


• Provide regular feedback on competitor activities to Area Manager.


• Cascade branch targets to staff and regularly track and review performance and productivity.


• Manage employee morale and retention.


• Check the entries in MIS on regular basis to tally it with the manual records.


• Submitting Closing to Area Office on monthly basis.


• Implement processes of loan distribution, Recovery and monthly meetings in accordance with established policies.


• Ensure office discipline and office hygiene


• Maintain all statutory and business controls for branch processes and compliance with regulations


• To supervise and manage the microfinance program at the branch level.


• Manage and supervise branch HR, Finance, admin and their activities.


• Preparing planning mechanism for the field activities.


• Operational Risk Management and portfolio Management.


• Regular group meeting and group audit.


• Arrange daily meetings with COs and discus daily plans.


• Giving directions to COs for smooth implementation of program (With the help of Growth plan).


• New areas identification for credit program.


• Final appraisal of clients


• Disbursement of loan


• Field visits with COs


• Community follow-up visits


• Recovery status and record maintenance


• Facilitate the field staff in credit mobilization, group formation, recovery and follow ups


• Advise training for branch staff.


• Record keeping of Branch related documents.