Histone Solutions is hiring a full-time Social Media Manager and Online Sales Support Agent to join our team.

This is a customer-facing support role, no engineering experience is required. You will be providing support for a new online venture focussed on ladies Clothes, undergarments and fashion accessories 

We’re looking for a Multi Talented individual to answer emails and chats from our users, engage with our engineers to get bugs fixed and build great relationships with customers and team members alike.

A key part of your responsibilities will include optimizing the product listing in order to maximize sales.

Excellent Communication skills, both verbal and written are a must.

What you’ll be doing

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  Answering emails and chats from Customers.

  
  


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  Doing social media outreach and marketing.

  
  


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  Create optimized product listings on the website. E.g provide bullet points and descriptions

  
  


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  Providing support, guidance and assistance to users who are having trouble with the website

  
  


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  Working with product and engineering to identify and escalate technical issues and ensure they are resolved in a timely manner.

  
  


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  Evaluating ticket patterns over time and providing suggestions for changes, FAQs, improvements, etc.

  
  


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  Assisting with basic administrative tasks as needed.

  
  

What you’ll bring

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  Experience working in a direct customer-facing role

  
  


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  Resourcefulness, attention to detail and a readiness to dive headfirst into user issues

  
  


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  Genuine curiosity about why things happen and how to fix them, and loves getting to the bottom of things

  
  


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  A passion for making sure the customer gets what they need. Empathy and kindness are musts!

  
  


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  Demonstrable problem solving skills, with the ability quickly understand the root of the issue and map out steps to be taken to resolve it

  
  


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  Demonstrable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, urgency of situation, etc.)

  
  


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  Preferably Previous experience with support and social media in a startup environment

  
  

This is new venture with extensive opportunities for both growth and learning,  we are looking for energetic people who are willing, eager and above all competent.