Patient Experience Business Partner  
Evercare Hospital Lahore   More jobs from this company

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Job Title:   Patient Experience Business Partner
Category:   Health & Medicine
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Age:   30 to 50 years
Minimum Education:   Bachelors
Degree Title:   Bachelors in Business Administration, (MBA will be preferred)
Career Level:   Experienced Professional
Minimum Experience:   8 Years
Apply By:   Sep 22, 2021
Job Description:

To administer day-to-day operations and ensure smooth functioning of all patient services throughout the hospital.

  • To innovate, design and align for a smooth patient journey in all areas of the hospital.
  •  To conduct patient experience rounds with the multi-disciplinary team in the inpatient areas.
  • To look beyond the obvious and understand the emotional experience of patients and build tangible systems to facilitate this experience.
  • To develop departmental policies and procedures according to PHC and JCIA standards.
  • To develop and implement clinic specific goals and performs strategic and tactical planning for the clinic by establishing short and long-term objectives.
  • Liaise with doctors to facilitate patients in all areas of the hospital and ensure all systems are aligned.
  • To reviews and analyze statistical data to enhance productivity, efficiency and patient satisfaction.
  • Uses outcomes to expand services and improve operations.
  • To handle patients complaint system; patient care issues, problems and concerns and take corrective action where necessary.
  • To ensure excellent patient services, assuring that patient service standards are consistently met; conducting on-going patient and provider satisfaction surveys to measure and report performance.
  • To coordinate and communicate with consultants and other support services to ensure provision of seamless services to the patients.
  • To develop employee engagement and development plan for better employee experience of frontline employees.

Company Information
Company Name:  Evercare Hospital Lahore
Company Description:
Evercare Hospital, Lahore

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