What We Do

• At Cloudelligent our belief is in innovating cloud technologies, providing efficient enterprise solutions for fast growing companies to scale out their cloud infrastructure.
• Our main focus is to build long term relationships with the clients and believe in outcome base approach.
• Our experience ranges from designing, developing, integrating, deploying, and scaling cloud solutions.

Job Timings: 8:00am to 5:00pm, Central Time (CT)

Essential Requirements 

• B.S in information technology or relative subjects
• Around 5 years of experience in information technology.
• Experience with Office 365 Support.
• Experience with hardware and software technologies.

Key Responsibilities

• Stay current on the latest Windows OS and Office 365 to provide employees with appropriate support and advice on IT issues. 
• Covers installation and activation issues for Microsoft 365 Apps for enterprise.
• Diagnose computer errors and provide technical support.
• Troubleshoot software, hardware and network issues.
• Train end-users how to setup and use new technologies.
• Supporting Cloudelligent in-house IT operations at Islamabad office
• Working with Cloudelligent HR team for on-boarding/off-boarding employees
• Vendor Management for procurement and support (Cloudelligent/Clients)
• Assisting Cloud team with migration and supporting infrastructure on Azure/AWS
• Backup and restore an organization's data files and systems.
• Install, configure and upgrade PC software and operating systems.
• Clean and repair computer hardware, such as keyboards and printers.
• Provide Technical support to customers in U.S. and Europe.
• Provide technical support over the phone or Web.
• Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex is
• Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.
• Setup employee equipment, including, hardware, software and cables.
• Manage inventory and track IT assets used by the organization.
• Maintain and deploy images of laptops for quick deployment.
• Demonstrate an understanding of employees’ current and future needs.
• Manage the sensitive information and technical piece of new hires and terminations within the organization.
• Develop and enhance cooperative interdepartmental relationships and communications.
• Administrate ADS\GAL which includes account creation, termination, changes and report building.
• Develop a wide understanding of employee used software for PC.
• Provide network administration through knowledge of Microsoft AD andO365.
• Perform network trouble shooting of Cisco equipment before escalation.
• Review reports to audit computer and application violations.
• Make hardware repairs as necessary and/or manage repair work outsourced to vendors.
• Serve as an organization IT champion on best practices related to processes, technology, and information systems.
• Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.
• Manage urgent IT situations, which may involve technical hardware or software problems.
• Lead and participate in IT projects.
• Prepare and present weekly updates.
• Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner.
• Develop and update plans for new product/ service releases within the team.