Product Operations Engineer  
Har Aik Global Associates   More jobs from this company

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Job Title:   Product Operations Engineer
Category:   Product Management
Total Positions:   1
Job Location:   Islamabad
Gender:   No Preference
Age:   22 to  years
Minimum Education:   Bachelors
Degree Title:   Electrical, Electronics, Software, IT, Computer Science,
Career Level:   Entry Level
Minimum Experience:   Fresh1 Year
Apply By:   Mar 15, 2021
Job Description:

We are hiring for our client , Onscreen, a multinational company headquartered in San Diego, California with offices in Colombia, UAE, Mexico and Pakistan is looking to hire an effective, knowledgeable, committed and self-motivated Product Operations Engineer.

  • This is a diverse role that involves varying responsibilities.
  • The ideal candidate will have a multi-dimensional skill-set and work not only as a technical resource but also as product specialist and customer success agent.
  • If you have excellent communication skills and ability to multitask in a fast-paced environment then this position is for you.

 A brief overview of the responsibilities is below:

  • This Engineer represents Onscreen internationally and deals with international clientele therefore communication and presentational skills are his/her main forte. 
  • Being available on support channels to provide timely support for software and hardware products of Onscreen. 
  • Ensuring that all support tickets are catered as per Service Level Agreements. 
  • Having basic knowledge of networks and systems and deploying on-premise video conferencing and screen sharing servers. 
  • Conducting customer training on Onscreen software and hardware.
  • Working with warehouse team and technicians to ensure timely deliveries, repairs and reception of damaged/defective equipment. 
  • Logging and keeping records of customer/employee queries
  • Analyzing call logs and usage patterns so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves  
  • Creating and regularly updating technical documentation and comparisons with competitive products and brands. 
  • Testing of all upcoming Onscreen products before launch and creating technical documentation.
  •  Working closely with sales and marketing teams to discuss customer and market trends thereby recommending upgrades to the Onscreen products accordingly. 

Timings: 9 am -6.00 pm (Sunday to Thursday)

Company Information
Company Name:  Har Aik Global Associates
Company Description:
HarAik Global Associates is a one-stop shop for all your accounting, auditing, tax, financial advisory and HR needs. We offer services in Pakistan, GCC and the United Kingdom. We also provide recruitment services for our clients

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