| Job Title: |
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Warranty Specialist |
| Category: |
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Supply Chain Management |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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1 Year3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Mar 23, 2021 |
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| Job Description: |
The warranty specialist role would be focusing solely on registering the Service agreements presented by OEM (Original Equipment Manufacturer) to partners and registration changes requested by clients and partners.
Job Duties:
- Facilitate Managers, Account executives, and all salespeople engaged in Warranty/support registrations.
- Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to customers.
- Ensure all contractual obligations and comply with standards or approved business practices.
- Proactively manage customer information, including additions, moves, and changes up-to-date within the registration and asset database.
- Retrieve registration confirmations from vendors and building relationships with vendors.
- Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
- Gathering missing information from Sales Rep and internal departments like a part number that is to be registered, end-user contact info, serial numbers, reference Order for H/W or warranty etc.
- Suggesting Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
- Facilitating Sales with warranty quotes, support contracts and compatible warranty options.
- Manage and process warranty Purchase orders in ERP system.
- Compiling warranty information reports, as required.
- Reporting related to Warranty Quality Assurance process.
- Handling tasks of Warranty review Queue
PERKS & BENEFITS:
- While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.
- Our employees enjoy a variety of comprehensive benefits, including medical coverage for parents, spouse and children; life insurance; paid annual, casual, and medical leaves; Provident Fund; EOBI; Annual retention bonus and increments, on the house free quality food and much more.
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| Company Information |
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Company Name: Zones IT Solutions (Pvt) Ltd.
Company Description:
Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with best-of-breed partners to deliver customization solutions and positive business outcomes to meet the needs of everyone we serve. But we certainly don't do it alone. We offer smart, ambitious and energetic professionals an environment that fosters rewarding careers in sales, computer and network engineering, logistics, and a variety of corporate and support functions./p
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