• GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for experienced and self-driven Technical Support Help Desk  Engineer to join our team in Lahore.
• Provide technical support to users, who can be staff and clients in USA, and troubleshoot any problems that arise.
• The selected candidates will work with in full coordination with Technical staff such as CTO, Chief System Architects and other team members. 
• If you are passionate about learning and acquiring new skills in this field, don't miss this opportunity

It is 3rd Shift Job:

Responsibilities:

• Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
• Responding in a timely manner to service issues and requests
• Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
• Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
• Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
• Perform administration and maintenance of network devices like switches, firewalls, access points etc.
• Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
• Monitor Data backup and recovery operations.

Skills Required

• Experience in or exposure to a client facing role
• Fluency in English communication
• Amenable to a flexible work schedule, as the need arises.
• Solid IT Infrastructure background, strong understanding of servers and AD.
• O365 skills and experience     
• Solid MS Exchange Skills and Hosted Email platforms.    
• Solid SharePoint Skills
• Ability to prioritize tasks based on urgency and importance
• At least one or more certifications in the following:
• Microsoft Office 365
• MS Windows Server
• MS Exchange 
• MCSE, MCITP or MCSA
• Minimum 4 years’ experience as a Technical/Network Support Engineer
• Experience in Windows Server 2012/2016/2019, AZURE, and AWS
• Experience in Managing and administrating firewalls.
• Anti-virus installation, clean up and protective measures
• Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.
• Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “Connect Wise and Automate”.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
• Master’s Degree in Information Technology will be preferred.