Trademor, one of the official Channel Partners of Alibaba.com in Pakistan, is looking for a competitive and passionate Assistant Manager After-Sales for the servicing of their overseas clientele.

Responsibilities include managing the services team, maintaining customer satisfaction while improving the quality of service.

Responsibilities:

-Work as Alibaba.com certified services representative in the Global market for Alibaba.com.

-Providing excellent quality services to our international clients.

-Conduct international market research to identify selling possibilities and evaluate customer needs.

-Handle complaints or objections.

-Manage team members to achieve better results.

-Working as PoC with our international partners.

-Provide regular training to our on-boarded clients on how to use the platform.

-Hands on experience with E-Commerce Platforms, CRMs, A&V etc.

-Proficiency in English language.

-Thorough understanding of customer handling and negotiating techniques.

-Self-motivated with a results-driven approach.

-Aptitude in delivering attractive presentations and pitches

-Team Management & Leadership Experience

-Night Shift (06:00 PM to 02:00 AM)